California State University, Sacramento

Master of Science in Computer Science

GPA: 3.81/4

Anna University

Bachelor of Engineering in Computer Science and Engineering

GPA: 3.4/4

Software Engineer

• Developed and customized ServiceNow Impact platform features that enable customers to track outcomes, benchmark performance, and make data-driven decisions to accelerate digital transformation
• Designed and developed custom UI pages using ServiceNow UI Builder, creating responsive, data-driven experiences for Impact dashboards and reporting views, while integrating platform APIs, scripted data resources, and reusable components to support outcome tracking and insights delivery.
• Configured and enhanced multiple workflows, Service Portal UIs with AngularJS, Business Rules, Script Includes, and scheduled jobs to support Impact use cases for reporting, insights delivery, and multi-instance data consistency
• Implemented multi-instance data migration and synchronization, ensuring reliable insights across customer environments and supporting version upgrades
• Developed GenAI workflows using Now Assist, including prompt engineering, LLM evaluations, hallucination reduction by 70%, and automated staging-table ingestion to support AI feature validation and performance evaluation
• Enhanced internal automation tooling to improve Selenium reliability and reduced flaky tests by 80%
• Contributed to ServiceNow administration tasks, including software release build/deploy processes, Change Request implementations, upgrade/version handling, and production support.

Software Engineering Intern

• Mastered the development process, culture and codebase to deliver highly scalable products
• Developed 12+ end-to-end major features including Contract Management, Customer Account, and Ticket purchase flows for the Ticketing and Reservations platform using React, Node.js, and AWS services like DynamoDB, Lambda, AppSync, S3
• Configured scalable AWS AppSync to meet the scaling demands of the system thereby eliminating limit restrictions on the number of GraphQL APIs to support continuous and seamless development operations and product flows
• Debugged and updated 21+ complex issues thereby ensuring smooth purchase flows and seamless full-stack data integration

Systems Engineer

• 2+ years of Full-stack development experience in Agile project planning and delivery lifecycle management SaaS tool
• Collaborated with Product Managers and Market Research teams to brainstorm, design, and prototype 10 product features
• Experienced in creating responsive designs with CSS preprocessors and templating engines
• Designed and built 8+ major features and 12+ minor features using Angular, Java Spring Boot, and PostgreSQL
• Devised RESTful API to deliver key business functionalities as microservice
• Experienced in JSON, AJAX web technologies and Test-Driven-Development (TDD)
• Spearheaded a major feature, leading software evaluations, code reviews, and driving the adoption of unit testing, making data-informed decisions resulting in a 50% reduction in backlogs with each sprint improving the User Interface/Experiences
• Maximized code performance by SQL query optimization and achieved improvement in application’s performance by 25%
• On-boarded and mentored a 6-member team of junior developers, fostering a collaborative and cross-functional environment